Our History
Established in 1979
Skyland Prosthetics & Orthotics, Inc., a unique prosthetic-orthotic facility, established in 1979, was founded by Bruce and Pippa Dolen. Bruce, a highly-skilled Certified Prosthetist, after being affiliated with another facility for thirteen years, decided it was time to forge ahead on his own. After much knocking on doors and punching numbers on telephones, Skyland Prosthetics emerged in its first location…a fifteen- hundred- square- foot, non-descript building at 2305 Hendersonville Road, staffed only by Bruce and Pippa. But, tragedy struck the business in 1995 with the untimely death of Bruce. However, Shaun, their son, had joined the business in 1988. Stunned, floundering, grasping, grieving……and fielding several offers to sell the business, Pippa and Shaun pulled up their bootstraps and began their march….DETERMINED to survive in the wake of this horrendous setback.
Our Team
PIPPA DOLEN, CFm
President
SHAUN DOLEN, CP
Vice-President
JOHNSIE SALYERS, CFm
Certified Mastectomy Fitter
BRAD SCHEPERS, CO
Certified Orthotist
JASON SIEGLER, CPO
Certified Orthotist/Prosthetist
ROBERT KALER, CPOBOC
Certified CPOBOC
TERESA MEDFORD, CFm
Sylva Office Manager, Certified Mastectomy Fitter
KEVIN BURNETTE
Maintenance Coordinator
As his title implies, Kevin takes care of all types of maintenance in, on, around, and under the building. He knows where it is, how it got there, and where he needs to put it. He maintains his calm, patient attitude through all crises……..and he is always available!
MELISSA CRONK
Office Manager/Billing Administrator
Our “insurance guru” joined Skyland Prosthetic & Orthotics, Inc. in 2003. Melissa received her education from Tarrant Community College in Fort Worth, TX. Her determination and past experience in the medical field and many classes of continuing education help “insure” that we eke out the most insurance coverage possible for our clients. Flashing her “Texas-born” smile she is always easy for patients to consult when insurance coverage is not available.As his title implies, Kevin takes care of all types of maintenance in, on, around, and under the building. He knows where it is, how it got there, and where he needs to put it. He maintains his calm, patient attitude through all crises……..and he is always available!
TAMELA RICH
Office Facilitator
Our very capable multi-tasker is frequently seen handling the computer, the telephone, and the front window all at the same time….and constantly receives compliments on her demeanor and charming telephone voice. Tamela became a member of the Skyland Prosthetics & Orthotics, Inc. in 2004 She attended Asheville-Buncombe Technical Community College in the Medical Office Administration program. Before finding her niche Tamela held several different positions…..one of which was owning a daycare business. Surely, if you can run after many children all day long you can do almost anything.
TROY BROCK
Lab Manager/Senior Technician
Troy is a talented, skilled orthotics and prosthetics technician who has an extreme passion for the fabrication aspect of these fields. After receiving an Associate in Applied Science from J.A Logan Community College and a Bachelor of Fine Arts from Southern Illinois University, he moved to Georgia on a whim and accidentally stumbled into orthotics and prosthetics in 1996, while looking for a career change.
FELICIA DOLEN
Compliance Manager
Felicia Dolen is that raven-haired beauty that is seen flitting all over the office… filling in where needed. However, her official role is that of compliance… a very daunting task. This position is responsible for monitoring the ethical and business standards and legal policies and procedures governing our business. Having an effective compliance program helps avoid legal or regulatory penalties and potential litigation. This includes preventing health-care fraud in all avenues of our business—patient care and privacy, insurance fraud, and whistleblower laws. She also monitors relationships with patients, payers, providers, and vendors. She keeps her ear tuned to the rhythm of the business and offers suggestions when needed.
CRYSTAL GRAGG
Staff Accountant
Crystal became the Staff Accountant in 2016…..and not a moment to soon. With the rapid growth of the business, a “numbers” person was critically needed. She attained a Bachelor of Science in Business Administration and took further classes in the accounting field to be recognized as an Enrolled Agent. Her easy-going, soft-spoken personality is very welcome in a department that usually evokes much chaos.
MELISSA DAY
Insurance Billing
Melissa is a native of Asheville, having attended Asheville-Buncombe Technical College for two years in the Business Administration program. She was employed for approximately fifteen years in the medical insurance field when she discovered our posting in 2017. The rest, of course, is history. She is a very welcome addition to the insurance billing department.
We are members of:
